Terms of service

Halo Signage Limited

Last Updated: 2 March 2026

These Terms of Service (“Terms”) govern your use of the Halo Signage Limited website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree, you must not use our website or purchase our products.

1. Company Information

Halo Signage Limited
Registered in England and Wales
Company Number: 15302560
Registered Office: 8 Stocking Park, Telford, TF4 3QA, UK
Email: info@halo-signage.com

2. Our Products

Halo Signage Limited designs and manufactures bespoke, custom-made signage including but not limited to:

Backlit signs
Front lit signs
Acrylic signs
Interior signage
Exterior signage

All products are made to order based on customer specifications and approved designs.

3. Orders & Contract Formation

An order is only confirmed once:

A quotation has been accepted
Payment has been received (in full or as agreed)
Final design proof has been approved in writing

Once design approval is provided and production begins, the order cannot be cancelled.

4. Pricing & Payment

All prices are displayed in GBP (£) unless otherwise stated.

We reserve the right to amend pricing at any time prior to order confirmation.

Payment must be made in full before production unless otherwise agreed in writing.

We are not responsible for any third-party payment processing fees.

5. Custom-Made Products

All signage is bespoke and manufactured specifically to match the customer’s branding, logo, dimensions and specifications.

As such:

Orders are non-refundable
Orders are non-exchangeable
We do not accept returns for change of mind
We are not responsible for incorrect measurements provided by the customer

Customers are responsible for ensuring all details on the final design proof are accurate before approval.

6. Design Approval

Before production begins, customers will receive a visual proof for approval.

It is the customer’s responsibility to carefully review:

Spelling
Layout
Dimensions
Colour
Fixing points

Once written approval is given, Halo Signage Limited is not liable for errors identified after production has commenced.

7. Delivery

Delivery times are estimates and not guaranteed.

We are not liable for delays caused by:

Courier services
Customs clearance
Supply chain disruptions
Force majeure events

Risk transfers to the customer upon delivery.

8. Damaged or Faulty Goods

Customers must inspect goods upon delivery.

If a product is damaged or not functioning correctly:

Notification must be made within 24 hours of delivery
Photographic or video evidence must be provided
Original packaging must be retained

Once verified, we will provide a replacement for confirmed faulty or damaged items.

We do not accept claims made after 24 hours.

9. Installation

Unless explicitly agreed in writing, installation is the customer’s responsibility.

Halo Signage Limited is not liable for damage caused during self-installation or third-party installation.

Customers must ensure walls and surfaces are suitable for mounting.

10. Warranty

We offer a limited warranty on eligible products (details available in our Warranty Policy).

The warranty does not cover:

Incorrect installation
Accidental damage
Water damage (unless product is specified for external use)
Electrical tampering
Normal wear and tear

11. Intellectual Property

Customers confirm they have the right to use any logos, trademarks or branding supplied to us.

Halo Signage Limited is not liable for any trademark or copyright infringement resulting from customer-provided materials.

All website content, images and designs remain the property of Halo Signage Limited.

12. Limitation of Liability

To the maximum extent permitted by law, Halo Signage Limited shall not be liable for:

Indirect or consequential losses
Loss of business or profits
Installation costs
Delays outside our control

Our total liability shall not exceed the value of the order placed.

Nothing in these Terms excludes liability for death, personal injury or fraud.

13. Force Majeure

We are not liable for failure to perform obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Supply chain shortages
Government restrictions
Strikes or transport disruptions

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated versions will be published on our website.