Returns & Exchanges Policy

At Halo Signage, all of our signs are bespoke and custom-made to order. Each sign is manufactured specifically to match your brand, logo, size requirements and chosen specifications.

For this reason, all orders are non-refundable and non-exchangeable once production has commenced.

As every product is personalised and created exclusively for the purchasing customer, we are unable to accept returns or offer exchanges for:

• Change of mind

• Incorrect measurements provided by the customer

• Design approval errors after final sign-off

• Changes to branding or business details after order confirmation

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Damaged or Faulty Items

We take great care in manufacturing and packaging our signage. However, in the unlikely event your sign arrives damaged or is not functioning correctly:

• You must notify us within 24 hours of delivery

• Clear photographs and/or video evidence must be provided

• The original packaging must be retained

Once assessed, we will arrange a replacement for any confirmed damaged or faulty components at no additional cost.

We are unable to process claims reported after 24 hours of delivery.

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Design Approval Responsibility

Before production begins, all customers are provided with a visual proof for approval. It is the customer’s responsibility to carefully check:

• Spelling

• Layout

• Dimensions

• Colour

• Mounting positions

Once written approval is given, production will proceed and no amendments can be made.